How to create a policy which supports capability rather than judging performance

Practical suggestions to design collaborative systems of accountability that enable everyone to flourish in their roles. 

Section 1:

Understanding ‘performance’

An overview of performance and some of the difficulties inherent in the idea of ‘performance management’.  

Section 2:

What does the law say?

The laws you need to be aware of to create a legally-fair performance policy, from the Equality Act to Health & Safety legislation. 

Section 3:

Capability and flourishing

How the language we use can determine the ethos of our policies.

• Policy design: How to address challenges in a supportive and compassionate way, while identifying systemic factors that may prevent people from flourishing in their work.

Section 4:

Support when people are struggling at work

What happens when someone is not doing well in their role?

• Informal action: How to handle issues informally.
• Improvement notes: How to create non-punitive alternatives to standard performance sanctions.

Section 5:

Formal action

What to do if a challenging situation continues.

• Formal procedure: Guidance on designing a legally-fair process.